Privacy Policy

PRIVACY STATEMENT

This policy, together with the Terms & Conditions for using this website and any other documents we mention in this policy are meant to explain which is the personal data we collect, how we process it, and for what purposes.

We respect your privacy and your rights to control your personal data. We are committed to maintaining the privacy and confidentiality of the personal information we process. We strongly advise you to read this Privacy Policy so that you know your rights regarding your personal data and understand our commitment to your privacy.

WHO ARE WE?

ESOLUTIONS GRUP SRL and our existing or future affiliates (collectively “Esolutions” or “we”) are the controllers or processors with respect to your data. This means that we determine the purpose and way your personal data is processed, as specified in this Policy.

ESOLUTIONS GRUP SRL is a legal entity organized and existing under the laws of Romania, with registered office at 20 General Constantin Budisteanu Street, 1st district, Bucharest, Romania, and is the contact entity for any questions regarding how your personal data is being processed.

WHAT IS THE SCOPE OF THIS POLICY?

In accordance with the applicable data protection legislation, in particular the General Data Protection Regulation No. 679/2016 ("GDPR"), the data will be processed by Esolutions as set forth below.

This Privacy Policy applies to personal data processed by Esolutions or its service providers from or about:

Website visitors or users of our websites;
Current and potential customers of Esolutions services and products;
Service providers, contractors, and business partners;
Job/trainer applicants;
Participants to Esolutions or our partners' events;
Visitors of our premises;
Other third parties that we interact with.

WHAT PERSONAL DATA IS PROCESSED?

The personal data we process, as well as the purposes and legal basis for such processing, will differ depending on your relationship with Esolutions.

We may collect and process the following personal data:

Identification and contact details, including name, address, telephone number, date of birth and other personal data relating to your preferences relevant to our services;
Financial and payment data, including your bank account and other data necessary to process payments and prevent fraud;
Business information, including information provided during the contractual or customer relationship between you or your organization and Esolutions or provided voluntarily by you or your organization;
Cookies and other similar technologies, such as data from your web browser – browser type and language, IP address, the operating system and version, your general geographic location, and your activity on Esolutions websites;
Images, such as photographs, video, voice recordings when you participate in our events; CCTV recordings when you visit our premises;
Data we obtain from other sources, such as Trade Registry, public authorities, and other data providers. This includes public data, demographic data, interest-based data, and internet browsing behavior;
Profile and usage data, including your preferences in receiving marketing information from us, your communication preferences and information about how you use our site;
Curriculum Vitae information: we may collect, store and use your contact details and other information contained in your job application, curriculum vitae, as well as any references provided or obtained, in order to process your application and general information recruitment and selection;

We do not process any sensitive information such as any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other such private information which is considered sensitive information, and we will not intentionally collect or maintain or provide such information to third parties.

HOW DO WE PROCESS PERSONAL DATA?

We collect information about you when you provide it to us when you use our services or products, and, in some cases, from third parties, as further described below:

Information you provide to us

We collect information about you when you input it into the services or otherwise provide it directly to us, for example when you submit an order, conclude an agreement, apply for a job, use our services, communicate with Esolutions via phone calls, support platform, email, web forms, chat, social media and other such methods of communication, subscribe to Esolutions marketing newsletter or blog posts, attend our events or provide us services, access Esolutions websites.

Information we collect automatically

We collect information about you when you use our services or products, including browsing our websites and taking certain actions within the services. We keep track of certain information about you when you visit and interact with any of our services. This information includes the features you use; the links you click on, as well as device and connection data: information about your computer, phone, tablet, or other devices you use to access the services, including your connection type and settings when you install, access, update, or use our services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to provide you with a better service experience. How much of this information we collect depends on the type and settings of the device you use to access the services.

We use cookies and other similar technologies by tracking you online when you visit our websites (observed data), in order to provide better functionality and to recognize you across different services and devices. For more information, please see our Cookie Policy, which includes information on how to control or opt-out of these cookies and tracking technologies.

Information we receive from other sources

We receive information about you from other sources, for instance, from third parties such as partners and/or customers, providing us with certain information in order for us to be able to contact you, or if one of our third-party partners we work closely with (such as business partners, service providers, sub-contractors, resellers, etc.) shares your personal data with Esolutions in order for us to be able to contact you. In this case, we receive minimum information about you (the information that you usually find on a business card) and we will remove it at any time upon your request. We also collect information from certain organizations, where appropriate and to the extent, we have legal grounds to do so.

We may receive information about you from third-party providers of business information and publicly available sources, like social media platforms, public databases, and from our business and channel partners. We may combine this information with data we collect through other means described above. This data may include physical mail addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, and social media profiles for the purposes of targeted advertising of products that may interest you, delivering personalized communications, event promotion, and profiling. This helps us to update and improve our records, identify new customers, create more personalized advertising and suggest services that may be of interest to you.

Co-branded services

Since some Esolutions services may be co-branded and offered in association with another partner, if you use such services, both Esolutions and the other company may receive information that is collected via that co-branded service. The company whose privacy policy is displayed on a co-branded website will be responsible for personal data collected on such websites.

HOW DO WE USE PERSONAL DATA?

How we use the information we collect depends in part on which services and products you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you:

To communicate with you

We use your contact information for reasons such as to get in touch with you, communicate with you about your orders or the services you use, subscriptions reminders, provide customer support, respond to your inquiries or comments, provide you demonstrations of our services and products, send security updates, technical notices, administrative messages, sending announcements about our services/newsletters, informing you about upcoming events organized or sponsored by Esolutions, promotional activities, communication with you in the recruiting processes. Most of these communications are part of the services and in most cases, you cannot opt-out of them.

If an opt-out is available, you will find that option within the communication itself or in your account settings.

If you correspond with us by chat, email, support tickets, postal service, or another form of direct communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry.

To market, promote and drive engagement with our services

We use your contact information to recommend products and services that might be of interest to you, to send you marketing and advertising messages such as newsletters, marketing communications, announcements, or special offers, to personalize your experience, or to inform you of upcoming events. You may always opt out from receiving such communications, and this decision will not affect your ability to continue receiving services from us or visiting our websites.

In order to send you information about our products, events, news, and activities, tailored to your interests we build individual profiles from the personal data you provided to us (such as name, company, job title, social media), from navigational information, information regarding the use of our services and information provided by our partners about you.

Based on our legitimate interest in promoting our products and services, we may also use third-party platforms such as LinkedIn, in accordance with their own terms and conditions of use. We do this in order to maximize your experience with our services and products and to make available to you personalized offers of your liking. You can oppose this anytime by writing at dataprotection@esolutions.ro.

For statistical purposes and aggregated data insights

We use personal data for statistical purposes and to produce aggregated data insights. For example, we may use data to generate statistics about the number of users, event participants, the number of clicks on a website, or the demographic distribution of visitors to one of our websites.

Esolutions websites use Google Analytics to track how often people gain access to or read our content or access our website. We use this information as aggregate data to understand what content, information, or services our users find useful or interesting, so we can produce the most valuable content to meet your needs.

We do not track individuals but look at the information in the aggregated form only. We may use these aggregated statistics for marketing purposes, in order to help us improve the way we promote our products.

Providing and improving our services and customer support

When you become our client, we collect personal data about you including contact details, communications, correspondence, feedback, your account information, credential information, traffic data, payment information for processing orders.

We use the personal data for preparing, recording and issuing graduation documents for courses organized by Esolutions.

We process your personal data for creating and maintaining your account, controlling the access to it, contract administration, providing services, processing orders and payments and enabling other benefits or opportunities associated with our services.

Managing job/trainer applications

As part of any recruitment process, Esolutions collects and processes personal data relating to job applicants. We need to process data to take steps at your request prior to establishing a contract with you. In some cases, we need to process data to ensure that we are complying with the legal obligations. eSolutions has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. We may also need to process data from job applicants to respond to and defend against legal claims.

Protecting ourselves and our clients

We use the personal data, such as information about you including contact details, your correspondence with us, your account information, credential information, traffic data, payment information to prevent and to detect fraud or abuses of eSolutions websites and services, to prevent and detect any attack and to be able to identify, to assure your account and your data security and to protect our business from fraudulent transactions.

When you visit our premises, we may also collect information about you on CCTV as part of our security prevention measures.

Managing the business needs

Esolutions may use this personal data to refine our services and to understand your needs and interests, to better tailor our services to meet your needs and to communicate with you about other services offered by Esolutions.

We use personal data, including your feedback, to conduct research and development for further development with regards to our services in order to provide a better experience to our clients and to grow our business.

Collecting data in this manner allows us to collect statistics about the usage and effectiveness of our websites, personalize your experience and tailor our interactions with you.

What happens if you don’t give us your data

You can use Esolutions websites without providing your personal data. The information on our websites is available even if you are not providing us with any personal data. However, if you want to order Esolutions services or products, certain personal data is necessary so that we will be able to provide the services you have purchased or requested, as well as to authenticate you so that we know it is you and not someone else.

If you refuse to have your personal data processed, depending on your relationship with us, we might not be able to provide you with our products or services, send you newsletters, information about our events or other offerings, we won’t be able to enter into a contract with you, or otherwise interact with you as described in this policy.

You may manage your account and you may opt-out of receiving marketing communication at any time.

WHAT IS THE LAWFUL BASIS FOR DATA PROCESSING?

We will process your personal data based on the following legal grounds:

To enter into the agreement and the performance of your agreement and to act in accordance with your requests.
Esolutions legitimate business interests, e.g. fraud prevention, maintaining the security of our network and services and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, please see below section regarding data subject rights.
Compliance with a mandatory legal obligation, including for example accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures and your rights under GDPR.
Consent you provide where Esolutions does not rely on another legal basis. Consent may be easily withdrawn at any time. When you give your consent, you will also receive information on how to change your mind. For more information please see below section regarding data subject rights.

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

The personal data we gather is for internal use only, and we will not authorize the release of this data to anyone outside Esolutions, without your consent for such disclosure, except for the limited circumstances described in this Privacy Notice, in your applicable agreement or permitted by law. Shall we ever need to provide the personal data to third parties, we will only share it to the reasonably necessary extent.

We may disclose your personal data as described below:

To Esolutions group companies or affiliates

All the personal data we collect about you may be transferred or accessed by our companies. We will protect the privacy and the security of the personal data that we collect in accordance with the terms of this Privacy Notices and the applicable law.

To third-party business partners and providers

To the necessary extent of providing the services, we may disclose your personal data to third party service providers, if needed/required. Also, please note that our third-party service providers and channel partners may be located in a different country than yours, so your personal data might be transferred across borders. We assure you that we require our third-party service providers and business partners to keep all the data we share with them confidential and to use it only to fulfil their obligations resulting from the agreements we have in place with them. They are required to maintain a proper level of privacy and security. Please note that any information you independently share with these third parties is subject to their respective privacy practices and policies. In the event of a reorganization, merger, sale, joint venture, transfer as a going concern or any such act, we may provide the personal data to a third party.

To public authorities, auditors or other bodies

If we are under a legal obligation to share your personal data, we may disclose the information to the relevant authority. We may release personal data in order to comply with the law, to protect our rights, property, the safety of our business, to enforce our rights and to assist with the control of fraud, spam or other undesirable conduct, and to support auditing.

DO WE TRANSFER YOUR PERSONAL DATA ABROAD?

Personal data collected by us may be stored and processed in Romania, or in any other country where our affiliates, subsidiaries or service providers maintain facilities. We make sure that your data is kept and transferred safely, by respecting European legal requirements for data transfers.

In the context of completing the purposes presented to you in this policy, your personal data may be transferred abroad to states in the European Union (“EU”), European Economic Area (the “EEA”), or to third countries.

Any transfer performed by Esolutions will respect the legal requirements laid down by the European data protection legislation. In what concerns data transfers to third countries, we make sure that appropriate safeguards are in place in order to keep your data secure.

FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?

Esolutions will store your data only for the period necessary or required by law. We will retain and use your personal data in order to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

We will store your personal data only for the period of time necessary in order to achieve the purposes described to you in this policy and in accordance with our legal obligations, our contractual obligations or industry practices.

We will make sure not to keep excessive or irrelevant data, such as data which is out of date. We will also constantly review the periods of time for which the different categories of data we process are retained.

After the duration of the processing expires and Esolutions no longer has legal or legitimate reasons to process your personal data, the data will be deleted in accordance with its procedures, which may involve archiving, anonymizing or destroying it.

WHAT ARE YOUR RIGHTS?

When we process your personal data, it is very important to know that you have the following rights:

The right to access the personal data we process about you: you have the right to obtain a confirmation whether or not we process your personal data, and, if so, to have access to the type of personal data and to the conditions of processing, by sending us a request in this regard.

The right to correct personal data: you have the right to obtain the rectification of inaccurate personal data concerning you. If your data needs to be updated you also have the possibility to correct, delete inaccuracies, and/or update the data.

Right to erase the personal data we process about you: we strive to only process and retain your data for as long as we need to. In certain circumstances stipulated by GDPR, you have the right to request us to erase the personal data that we hold. As always, if you wish eSolutions to erase your personal data from our records, please contact us at dataprotection@esolutions.com and we will respond within a reasonable time. If necessary, given each particular case, we may be required to retain certain information for performing the agreement, legitimate business purposes, and by law.

The right to request the restriction of processing: you have the right to ask for the restriction of processing in cases where: (i) you consider that the personal data processed is inaccurate, for a period enabling us to verify the accuracy of the personal data; (ii) the processing is unlawful, however, you don’t want us to erase your personal data, but to restrict the use of data; (iii) in case we no longer need your personal data for the purposes we described in this policy, but you are requiring the data for establishing, exercising or defending a legal claim or (iv) you have objected to processing pending the verification whether our legitimate grounds prevail.

The right to withdraw your consent for processing, when the processing is based on your consent, without affecting the lawfulness of processing undertaken until that moment.

The right to object to the data processing on grounds relating to your particular situation, when the processing is based on legitimate interest, and to object at any moment to the data processing for direct marketing purposes, including profiling.

The right to data portability, meaning the right to receive your personal data, which you provided us in a structured, commonly used and machine-readable format, and the right to transfer those data to another controller, where: the processing is based on consent or on a contract and the processing is carried out by automated means, in accordance with GDPR.

The right to opt-out of marketing messages, meaning if you no longer want to receive marketing messages from eSolutions, you can elect to opt-out of all marketing communications. There are various ways to opt-out:

Contact our marketing team - email us at marketing@esolutions.ro
Click the link at the end of a marketing email to unsubscribe;
Tell the sales representative if you receive a call;
Email us at dataprotection@esolutions.ro;

Opting out does not mean that you won’t receive messages related to the services provided any longer if you have an agreement with us. You will still receive such messages unless we have indicated otherwise.

The right to manage cookies and understand more about what they are, therefore, if you want to disable a cookie, or understand more about what these are, check the Cookie Policy for full details on how to do this.

We reserve the right to retain your personal data for a reasonable amount of time, in accordance with industry standards and applicable laws.

The right to file a complaint with the Data Protection Authority (ANSPDCP) and the right to address to the competent courts of law.

You may exercise your rights at any time.

For any questions regarding your rights please write to us at dataprotection@esolutions.ro.

OTHER IMPORTANT PRIVACY INFORMATION

Data integrity

We take reasonable steps to help ensure that the data we collect is accurate, complete, and up-to-date, for it to be reliable for its intended use.

Privacy policy verification

We periodically verify that this Privacy Policy is complete, accurate, and comprehensive, displayed prominently and completely implemented. Appropriate employee training is in place, and we have developed internal procedures to assure the integrity and safety of the stored personal data.

Changes to this privacy policy

This Privacy Policy may be changed and updated by us from time to time as it could become necessary, the changes being published on the website. We encourage you to periodically review any changes or updates. By continuing to use our website after this revision takes effect, we believe that you have read and understood the changes, your repeated access or repeated use of this website will be proof that you have agreed to these changes. This Privacy Policy was last updated on 03.04.2024.

Governing law

Any complaint or dispute determined or related to the use of this website, its content, or the materials presented in it will be governed by the Romanian legislation in force.

How to submit a complaint or an inquiry

Should you have any questions about how we are processing your personal data, about exercising your rights, or about our privacy policy, please feel free to contact us at dataprotection@esolutions.ro, and we will get back to you as soon as possible.

Please be assured that we will promptly investigate the matter and that we are committed to resolving any privacy concerns that you may have.

If you are not satisfied with our response or believe we are not processing your personal data not in accordance with the law, you can complain to the National Data Protection Authorities - Romanian Data Protection Authority: Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal, www.dataprotection.ro.